We have a NO Return/Exchange policy on online purchases, unless the product arrives to you with a manufacturing defect, missing parts or a damage due to mishandling during shipping.
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact our Customer Care Team within 3 calendar days from the date of receipt at info[at]littleUMMATI.com or call +92 213452044411 so we can start investigating the problem. Please send us pictures or video of the item showing the fault or damaged part.
We will arrange a courier pick up from your location. You must repack the item in the same original packaging it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.
If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.
If it’s already more than 3 calendar days from the date of delivery, we will repair the item.
Should you decide that you do not want a replacement and the return request was received within 3 calendar days from the date of receipt, we can issue a store credit valid for 6 months from the issue date. Kindly note that we are unable to process a cash refund.
If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you and you will be required to pay shipment fee again.
Products we can’t refund or replace
Products we can’t process for return are listed below:
• Personalized items.
• Items on sale.
• Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn).
• Damaged items due to misuse or showing signs of wear and tear
• Items that have been assembled, used, altered or installed, unless defective.
Do I have to pay for shipping?
Items with manufacturing defect reported within 3 calendar days from the date of delivery
Collection - Free of charge
Delivery of replacement – Free of charge
What delivery destinations does the Little Ummati return policy apply to?
Our return policy is applicable to items delivered within Karachi only. We are unable to process a return for items shipped to any other destination.